Extra Info

Cancellation Policy

Early cancellations (up to three hours before start of class): You can cancel class bookings up to three hours in advance online, via the app, by emailing info@lanoyoga.com or by giving us a call.

If you paid by class pass (5/10) or you booked a drop-in, your class will be credited back to your account.

Late cancellations (within three hours of start of class) and no-shows: We understand that last minute cancellations and problems occur, but cancelling late or not attending at all often stops other students from booking places in that class. We want to ensure a great experience for everyone and make it as easy as possible for all students to be able to attend the classes they want to. Therefore, if you cancel a class booking within three hours of the class start time, you will incur a £5 penalty fee.

The penalty fee is applicable to all memberships, class passes and drop-ins. If you booked using a class pass or drop-in, the class will be credited to your account but the penalty fee will still be payable.

If there is a valid reason for your late cancellation, please contact us as soon as you can and we will review the situation and amend your account at our discretion.

We require that you sign into class a minimum of 5 minutes prior to the class start time. Doors open 15 minutes before class to allow you time. If you arrive once the doors are closed and the class has started you will not be able to attend the class and this will be treated as a no-show.

Please always check in at reception before your class.

If you are on an unlimited contract and you late cancel or no-show three times within a month, the option to book online might be suspended for a month.

Our refunds policy remains unaffected, please see Terms and Conditions 2.5-7.

Discounts

We offer 10% discount for NHS staff, students and forces. Please contact info@lanoyoga.com for more information.